FAQ_Technical

Bluetooth earphones have no sound?

A: Adjust phone volume or adjust volume on Bluetooth earphones
B: Bluetooth earphones not properly connected to phone
C: Bluetooth earphones are not within the valid working range

Bluetooth earphones cannot listen to music?

A: Mobile phones can only support stereo Bluetooth earphones, which have built-in A2DP function. If you still use mono earphones, you will not be able to listen to earphone songs.
B: The Bluetooth version of the phone is lower and does not support Bluetooth audio transfer.

Does Bluetooth always disconnect from the phone after connection?

A: The power of the earphones is depleted, and it is necessary to charge the Bluetooth earphones as soon as possible.
B: Bluetooth earphones have poor compatibility with mobile phones, and the Bluetooth signal transmitted by the phone cannot be well received by the earphones.

Can't find Bluetooth earphones on your phone?

A: It may be an error in the Bluetooth earphone program. It is recommended to restore to the exit settings.
B: After restarting the phone, clear all pairing records stored in Bluetooth and reconnect.
C: Connected by another device.

Bluetooth earphones cannot pair with mobile phones?

A: Please refer to the manual to confirm if the operating steps are correct.
B: Bluetooth earphones are not compatible with mobile phones. For example, a phone with Bluetooth version 1.1 cannot connect to a phone with Bluetooth version 2.0.

Bluetooth earphones cannot be charged?

A: If it is unused for a long time, the earphones need to be charged for about 20 minutes to activate the Bluetooth earphone battery.
B: If the Bluetooth earphone or charger device is damaged, it can be connected to a good device for testing to identify the problem.

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